Power outagesIf you experienced a power outage due to the recent storms in North Texas, be sure to report it as soon as possible. To find out when power will be restored, visit the Oncor site or sign up for Oncor text alerts.
Bill payment assistanceIf you’re experiencing financial hardship as a result of severe weather, we may be able to offer you a payment extension or a deferred payment plan. Please contact us at 1-866-RELIANT to discuss your situation with a customer care agent.
Health & safety tips
- Avoid drinking or preparing food with tap water until you are sure it’s not contaminated.
- If your refrigator lost power for more than 4 hours, toss perishable foods. Reference this handy guide from foodsafety.gov to help you determine what’s safe to keep.
- Turn off or disconnect any appliances — such as stoves — equipment and electronics that you were using when the power went out. When power comes back on, surges or spikes can damage equipment.
- Keep away from loose or dangling power lines and report them immediately to your local utility company.
- Walk carefully around the outside of your home and check for loose power lines, gas leaks and structural damage. Take pictures of any damage.
- Stay out of any building if you smell gas, if floodwaters remain around the building, or your home was damaged by fire and the authorities have not declared it safe.
- Use battery-powered flashlights in the dark. Do NOT use candles. Watch your pets closely and keep them under your direct control.
- Watch out for wild animals, especially poisonous snakes. Use a stick to poke through debris.
- NEVER use a generator inside homes, garages, crawlspaces, sheds, or similar areas, even when using fans or opening doors and windows for ventilation. Deadly levels of carbon monoxide can quickly build up in these areas and can linger for hours, even after the generator is turned off.