Reliant Storm Center

Disaster relief

Resources to help you navigate the road ahead

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We're in this together

Severe weather can leave behind damage and uncertainty. If you were impacted by recent storms, we're here to help. We have a variety of resources and safety tips to make the road to recovery a bit smoother. 

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Report a power outage

Be sure to report outages to your utility company, also known as your Transmission and Distribution Service Provider (TDSP). They maintain the infrastructure, likes poles and wires, that deliver power to your home or business. Report an outage ›

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Moving due to storm damage?

If you’re temporarily relocating, you can transfer your Reliant electricity service to your new address in three easy steps online or with the Reliant app. Transfer service ›

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Community Assistance by Reliant Energy (CARE) program

We're passionate about supporting our customers and communities. Our CARE program, made possible thanks to Reliant and customer contributions, helps customers who are facing financial hardship pay their electricity bills. We’re proud to say that in true Texas spirit, we've provided more than $18 million in statewide agency assistance since 2002 to help customers pay their electricity bills. Learn more ›

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Payment assistance programs

We offer flexible payment options like payment extensions and deferred payment plans to help when you need it most. You can even conveniently apply online for assistance. Apply now ›

Returning home safely

Evacuating your home in an emergency is nerve-wracking and can leave you fearful about what you may find when you return. Keep these 10 safety tips in mind when returning home.

  1. Wait for the OK: While you may be anxious to get back and assess the damage, wait for authorities to declare the area safe
  2. Drive defensively: Steer clear of flood waters, look for hazards such as fallen trees and broken traffic lights and obey street signs
  3. Practice water safety: Follow water-boiling notices, assume standing water is contaminated, and remember that water and electricity don’t mix
  4. Check for gas leaks: If you suspect a gas leak, leave the area immediately and contact your gas company
  5. Enter with caution: Unusual noises, a saggy roof, foundation issues, and cracks in walls could mean structural instability
  6. Don’t get shocked: Never use outlets, tools, appliances or electronics that are wet or have been exposed to water, and report downed power lines to your utility company
  7. When in doubt, throw it out: Discard perishable food exposed to temperatures of 40 degrees or higher for 2 hours or more
  8. Prevent carbon monoxide poisoning: Never use generators, charcoal grills, or fossil fuels indoors
  9. Help is available: If your home is severely damaged or uninhabitable, call the Texas Health and Human Services Commission at 2-1-1 or visit 211texas.org to ask about community assistance programs
  10. Call the pros: Your safety is paramount, so seek professional assistance if you’re ever unsure about something related to your home or health

 

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We're here for you 24/7

If you need account or payment assistance, our customer care agents are ready to help 24/7 — rain or shine.