Reliant Storm Center

During the storm

Safety tips and resources to help you stay informed


Tips for weathering the storm

Texas weather can be unpredictable and challenging to navigate. From thunderstorms to hurricanes and tornadoes to hard freezes, staying informed and knowing how to respond are critical for your safety and well-being. 

Here are 4 ways to keep up to date during extreme weather:

  1. Listen to local officials. Stay informed as the weather evolves by watching the news, listening to NOAA weather radios and downloading apps like The Weather Channel (Android, iOS) or AccuWeather 
(Android, iOS).
  2. Enable Wireless Emergency Alerts (WEA) on your smartphone. These are notifications sent by government authorities that provide real-time information during an emergency. Find out more here ›
  3. Opt into Reliant Emergency AccountAlerts. Get urgent updates sent straight to your phone. Sign up today through your Reliant online account or the Reliant app. You can customize the alerts you receive to include service and billing reminders.

  4. Sign up for alerts from your utility provider. Your utility company, also known as your Transmission and Distribution Service Provider (TDSP), manages the poles and wires that deliver power to your home. By enrolling in text notifications, you'll receive power outage status updates sent directly to your phone.

To help ensure your safety and the safety of those around you, follow these tips when dealing with different types of severe weather:

  • Thunderstorms: Stay indoors, avoid open areas and stay away from windows. If caught outside, seek shelter in a sturdy building or hard-topped vehicle, and wait at least 30 minutes after the last thunderclap before going out. 

  • Hurricanes: Follow evacuation orders from local authorities and avoid flood waters when walking and driving. Stay indoors and away from windows and be prepared to move to high ground before flooding begins.

  • Tornadoes: Seek shelter below ground or in an interior room without windows. You can also use a mattress or heavy blanket to cover and protect yourself from debris.

  • Flooding: Don’t walk or drive through flood water. Be cautious of debris under the water and follow evacuation instructions when necessary. 

  • Winter storms: Take caution when using space heaters and fireplaces to prevent fires. Know the signs of carbon monoxide poisoning, frostbite and hypothermia and seek medical care immediately if you believe you or a loved one may be experiencing symptoms.

Houston-area residents

Please know that help is available if you need relief from the heat, a place to charge your devices, food, or water. If you are in need, we encourage you to visit one of these relief centers for assistance.